Customer Service Representative (service-based industry experience is required)
About The Position
Serve as the primary point of contact (POC) for assigned facility group clients. Manage and schedule pest control service requests. Ensure all required documents are submitted and approved before job completion. Monitor job status from scheduling through completion, providing timely updates. Prepare after-visit summaries and service recommendations as needed. Assist with invoicing and ensure client payments are received on time. Coordinate subcontracted pest control jobs: Create and manage work orders Track job progress from start to finish Collect and process subcontractor invoices for payment Maintain accurate records in the service tracking system. Support the CSR Manager with reporting and client communication as required.
Requirements
- Minimum 2–3 years of experience in customer service, operations coordination, or administrative support
- Experience in service-based industries (e.g., pest control, maintenance, facilities management, or similar)
- Strong written and verbal English communication skills
- High attention to detail, especially in documentation and job tracking
- Experience managing schedules, service requests, and work orders
- Familiarity with invoicing processes and payment follow-ups
- Ability to coordinate with multiple stakeholders, including clients and subcontractors
- Strong organizational and multitasking skills in a fast-paced environment
- Proficiency with CRM systems, service tracking tools, and basic office applications
Responsibilities
- Serve as the primary point of contact (POC) for assigned facility group clients.
- Manage and schedule pest control service requests.
- Ensure all required documents are submitted and approved before job completion.
- Monitor job status from scheduling through completion, providing timely updates.
- Prepare after-visit summaries and service recommendations as needed.
- Assist with invoicing and ensure client payments are received on time.
- Coordinate subcontracted pest control jobs.
- Create and manage work orders
- Track job progress from start to finish
- Collect and process subcontractor invoices for payment
- Maintain accurate records in the service tracking system.
- Support the CSR Manager with reporting and client communication as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
