ONSITE CSR!! $19/HR.

TEKsystems • Harrisburg, PA

5d • $18 - $18 • Onsite

About The Position

EZ Pass – Customer Service Representative Job Description Payrate: 19/hr. Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM Holiday Pay PTO (Paid Time Off) Accrual Opportunity to apply to work from home at 90 days on assignment Compliance: Drug Screen, BG Check & any applicable EZ Pass fines identified at submittal • About EZ Pass: o New hires can join a local leader in transit technology! Since 1939, EZ pass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S. • This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. • Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence. • Performs account maintenance, including account changes, adjustments, and statement requests • Accurately explains the terms/conditions and policies/procedures relating to the account • Prepares reports including CSR Daily Activity report and cash out report • Demonstrate the ability to proactively address customer requests and explain terms and conditions • Position offers Monday-Friday day shift hours

Requirements

• Proficient Data Entry and Computer Literacy
• Positive demeanor
• Customer Service experience - Call Center preferred, but not necessary
• Strong attendance record
• Reliable transportation or ability to travel on the bus route
• HS Diploma or GED - need proof for onboarding

Responsibilities

• Answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
• Taking new applications and processing payments via phone
• Documenting customer concerns and problems
• Updating and changing account holder information
• Basic data entry and follow up mail & email correspondence.
• Performs account maintenance, including account changes, adjustments, and statement requests
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Prepares reports including CSR Daily Activity report and cash out report
• Demonstrate the ability to proactively address customer requests and explain terms and conditions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees