Customer Service Representative

Stephen K. Denny • Jupiter, FL

2d • Remote

About The Position

We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence.

Responsibilities

• Answer and book incoming calls promptly using established scripts
• Collect accurate customer information and schedule the correct job type
• Overcome objections and resolve customer concerns empathetically
• Maintain KPIs, including booking rate, call time, memberships, and call volume goals
• Confirm and follow up on appointments, including outbound scheduling as needed
• Promote current memberships, promotions, and add-on services

Benefits

• Competitive Pay
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) with a company match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Paid Time Off: 6 company paid holidays, 3-4 weeks of PTO, and a paid Parental Leave Policy
• Company Provided: Company branded attire and company vehicle provided for certain roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees