Customer Service Representative

Champion & Nash HVAC • Houston, TX

1d • Remote

About The Position

Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas. About the Role We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence.

Responsibilities

• Answer and book incoming calls promptly using established scripts
• Collect accurate customer information and schedule the correct job type
• Overcome objections and resolve customer concerns empathetically
• Maintain KPIs, including booking rate, call time, memberships, and call volume goals
• Confirm and follow up on appointments, including outbound scheduling as needed
• Promote current memberships, promotions, and add-on services

Benefits

• Competitive Pay
• Benefits : We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Training and Career Growth : Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.
• Paid Time Off : Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Branded Attire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed