Customer Service Representative

American Mathematical Society•Providence, RI

3d•Onsite

About The Position

Under the direction of the SR. Customer Service Manager, the Customer Service Representative will provide timely service to all members and non-members of the American Mathematical Society (AMS) in accordance with department and AMS policy. Anticipate, identify, and respond to customer service requests and inquiries in a timely and professional manner.

Requirements

Minimum 2 years’ customer service experience required.
Understanding of basic bookkeeping (debits, credits, etc.)
Ability to learn about AMS products in order to provide the best level of service to customers.
Ability to work with a minimum of supervision (self-directed; can plan and organize own work)
Ability to respond to changes in priorities and to multi-task.
Ability to evaluate problems and develop solutions.
Ability to follow instructions, both written and oral
Working knowledge of accounting practices
Dependable, organized and detail oriented with strong written and verbal communication skills.
Ability to learn the current AMS database and future planned updates.
Previous experience with Windows Office Suite Software (Excel, MS Word, Outlook, etc.)

Responsibilities

Handle all transactional aspects of assigned groups (consortia/commercial or member/direct sales) including renewal quote solicitation, order entry, and collections.
Maintain a strong knowledge of policies and procedures used in the maintenance of AMS member and customer relationships.
Identify and respond to customer service requests and inquiries rapidly.
Organize and prioritize workload daily.
Order entry and Cash Processing (including Daily Job Stream, Statements and Balancing Accounts)
Maintenance of Customer Master File (additions, address updates, deletes, and demographic information)
Various special projects related to individual and non-individual customers and members.
Perform other or similar related duties as requested or assigned.

Benefits

Excellent work-life balance with potential for hybrid work
Generous benefit offerings including:
9.5% employer contribution to 403(a) Retirement Plan
100% employer-paid Life, AD&D, Short- and Long-Term Disability Insurance
Medical and dental coverage with employer cost share
Voluntary vision, Life/AD&D, and Long-term Care Insurance available through payroll deduction
12 paid holidays
Generous paid time off
Technology equipment reimbursement for applicable roles
Tuition reimbursement