Customer Service Representative
About The Position
Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance! Join the Edfinancial Team — Where Purpose Meets Growth! Position: Customer Service Representative (On-Site – Knoxville, TN) Class Start Date: February 17, 2026 Starting Pay: $18.00/hour + $4.93/hour fringe benefit That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! Learn More: Edfinancial Careers Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial. What You’ll Do As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. Why You’ll Love Working Here At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values: Growth & Development: Paid training, certifications, and opportunities for advancement. Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education. “The people here genuinely care — it feels like family.” — Edfinancial Team Member What We’re Looking For Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Work Details On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics) Hours of Operation (Starting April 1, 2025): Mon: 8 AM – 11 PM EST Tue–Fri: 8 AM – 8 PM EST Sat: 10 AM – 2 PM EST Schedules are assigned based on business needs; flexibility is key! Overtime: Occasionally required during peak times Additional Responsibilities Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Ready to Start Your Journey? Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services!
Requirements
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
- Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
Benefits
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
- Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
