Contract Onsite (Toronto) Customer Service Role

Teleperformance

8d•Onsite

About The Position

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. We are currently seeking Onsite Customer Service Representatives to answer inbound calls and emails regarding product questions and sales, shipment queries, billing services, and general customer service questions. We are currently hiring for this Toronto and GTA area for this onsite position. Office Location - 75 Eglinton Ave E, Toronto ON M4P 3A4 This is a Customer Service/Sales Contract position and will end in 2 months (with a possibility of extension if needed by the business) (to be determined).

Requirements

Must be at least 18 years of age
High school or GED
Satisfactory background check.
Solid computer/internet/keyboarding skills.
Ability to accurately type minimum 30 wpm.
Strong work ethic with proven dependability.
Ability to quickly learn new applications and processes.
Strong verbal and written communication skills.
Professional and courteous telephone manner.
Excellent verbal skills; basic writing skills.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Toronto onsite location
Hours of Operation: 9:00 am to 12:00 am (open to this window), 7 days a week, Weekends - Mandatory, no paired days off

Responsibilities

Transmit Teleperformance and our client values in every interaction
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue.
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Work with confidential customer information and treat it sensitively
Use software to source and input customer data accurately as related to the inquiry
May perform other related duties and assignments as required and as assigned by supervisor or manager

Benefits

Paid training
Competitive salary with incentive programs
Positive and supportive environment
Opportunity for extension of contract or permanent roles based on performance
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs