Customer Service Representative

Milton Industries Inc • Pittsburgh, PA

10d

About The Position

The Customer Service Representative is responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and strong interpersonal skills.

Nice To Haves

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and strong interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, returns, and exchanges according to company procedures.
• Collaborate with other departments (sales, technical support, billing) to ensure customer satisfaction.
• Identify opportunities to improve customer experience and share feedback with management.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED