Customer Service Representative

Braman Termite & Pest Elimination • Agawam, MA

11h • Onsite

About The Position

Every call matters. Every customer matters. And at Braman, relationships matter. Braman Termite & Pest Elimination is a fourth-generation, family-owned company with more than 135 years of history. From our beginnings in the late 19th century to today, we’ve built our reputation on three simple values: pride, honesty, and quality. Those aren’t just words — they guide how we treat our customers, how we support one another, and how we do business every day. We’re looking for a Customer Service Representative who brings professionalism, organization, and a calm, solutions-focused approach to every interaction. If you enjoy helping customers, managing moving pieces, and being the communication hub between clients and field teams — this could be a great fit. This role plays a critical part in supporting customer retention, driving revenue growth, and maintaining the operational efficiency that our clients depend on.

Requirements

• Stay calm and professional in a fast-paced, high-volume environment
• Communicate clearly and effectively — both verbally and in writing
• Are highly organized and detail-oriented
• Can manage competing priorities while maintaining accuracy
• Enjoy working as part of a collaborative, solutions-focused team
• Take initiative and consistently follow through on commitments
• Six months to one year of customer service, inside sales, or administrative experience preferred
• Experience in a high-volume call environment strongly preferred
• Must obtain and maintain a valid Massachusetts Pesticide Applicator (Core) License within a company-designated timeframe (training and preparation support provided by Braman)
• Proficiency in Microsoft Office applications
• Ability to learn and effectively use company scheduling and CRM systems
• Basic mathematical skills, including percentages, ratios, and general calculations
• Ability to read, write, and comprehend routine correspondence and instructions in English
• Ability to communicate effectively in one-on-one and small group settings
• Ability to apply sound judgment and follow written and verbal instructions

Responsibilities

• Answer and manage a high volume of inbound calls in a professional, courteous, and efficient manner
• Provide accurate information regarding services, pricing, scheduling, and company policies
• Respond to customer inquiries, concerns, and service issues, resolving directly or escalating when appropriate
• Communicate effectively with customers, technicians, sales staff, and management to ensure seamless service delivery
• Maintain accurate documentation of all customer interactions within company systems
• Conduct inside sales activities for residential and commercial customers
• Promote additional services and upgrades to existing customers
• Convert prospective inquiries into scheduled service appointments
• Support company revenue goals through proactive customer engagement and service recommendations
• Ensure accuracy of customer records and service details
• Utilize company scheduling and CRM systems effectively
• Adhere to company policies, procedures, and performance standards
• Support departmental and organizational initiatives as assigned

Benefits

• At Braman, we value people as much as performance. We strive to create a workplace where employees feel respected, supported, and empowered to do their best work. Our culture emphasizes collaboration, accountability, and continuous improvement.
• When you join Braman, you become part of a company that has endured for more than a century because of its commitment to pride, honesty, and quality — and because of the people who carry those values forward every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed