Customer Service (Part Time)

BIOTRANS LLC•Brockton, MA

6d•$20 - $20•Onsite

About The Position

We are currently hiring for a Part Time Customer Service Representative in our Brockton, MA location! BioTrans LLC is a global logistics provider specializing in cold chain transportation, technology and infrastructure for the life sciences industry. Customer Service Representative Position Summary: In this role, you will answer product and service questions; process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Monday - Thursday 2:00 pm -7:00 pm

Requirements

Ability to multi-task, organize, and prioritize work in a fast-paced environment
Data entry in various platforms
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Strong problem solving and troubleshooting skills and ability to adapt to new tasks with little notice
Ability to sit at a designated workstation for extended periods of time
Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
At least 1 - 3 years of relevant work experience
High School diploma or equivalent

Responsibilities

Monitor and review emails and voicemails from customer contacts; research and respond to necessary requests
Responsible for collecting and processing data into SharePoint (Microsoft Office web-based, document management and storage system) linked with our clients
Data entry of daily pick up and deliveries of jobs
Work with Operations Manager on various projects as needed
Gathers, organizes and compiles documents (e.g., pricing documents, invoices, and other paperwork) to be distributed to operations, accounting, and other company departments according to established standards
Communicates with customers and drivers regarding delivery changes (e.g., late trucks, route changes) and with co-workers to collaboratively resolve issues or concerns

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