Customer Service Representative
About The Position
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, linking vehicle sellers to more than 750,000 buyers in over 190 countries. The company aims to provide an unmatched experience driven by its people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional customer service to both internal and external customers by understanding Copart practices and offering effective solutions. A primary function of this role is to facilitate the release of vehicles from body shops and other locations, including residences. The CSR often serves as the initial point of contact for customers, providing support and understanding client needs. The position may also expand to include chat and email customer support. Copart connects auto buyers and sellers using patented, industry-leading virtual bidding technology and encourages employees to contribute innovative ideas.
Requirements
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Nice To Haves
- One year of office support experience in a customer service role preferred
- Bilingual skills a plus
Responsibilities
- Provide exceptional customer service to internal and external customers of Copart
- Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices
- Obtain the release of vehicles that are located at body shops and/or other locations including residences
- Perform other office support functions as needed
- Understand client needs and offer solutions and support
- Answer and place calls in a professional manner
- Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
- Perform other duties as assigned
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts Along with many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
