Customer Service Representative

XL Pro Staffing & Consulting • Bedford, TX

1d

About The Position

- Communicate with customers and pertaining sales rep by email, telephone, or in person to provide information about products or services, - Take and enter purchase orders and obtain details of complaints - Coordinate and book shipments with logistic companies via email/phone for daily shipments - Communicate effectively and clearly with the shipping team daily - Work closely with the direct CSR Team as well as team members from other facilities

Requirements

• Must be Bilingual
• Knowledgeable with computer systems and processes
• Must give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate
• Must be willing to talk to others to convey information effectively
• Must actively look for ways to help CSR Team
• Must understand written information in work-related documents, emails. Such as, but not limited to, purchase orders, order acknowledgments, Bill of Ladings, safety data sheets
• Must use logic and reasoning to identify/resolve issues that arise day to day
• Must be able to communicate effectively in writing, email etiquette and entering data into software accurately
• Must have general computer skills

Nice To Haves

• Proficient in Microsoft

Responsibilities

• Communicate with customers and sales representatives
• Provide product and service information
• Take and enter purchase orders
• Obtain details of complaints
• Coordinate and book shipments with logistic companies
• Communicate with the shipping team
• Collaborate with the CSR team and other facility teams

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees