Customer Service Representative

Onsite Safety • Oviedo, FL

42d • $16 - $18 • Onsite

About The Position

The Customer Service Representative (CSR) serves as a primary point of contact for customer communications, ensuring all inquiries, requests, and complaints are handled promptly, efficiently, and with high-quality service. This position is responsible for scheduling accuracy, professional communication, and maintaining detailed records in the company's systems. CSRs coordinate with Dispatch, Work Order Administration, Sales, and Field Operations to meet customer needs while upholding Onsite Safety's mission, vision, and core values in all professional interactions.

Requirements

• High school diploma or equivalent.
• 6+ months of experience in a customer service role.
• Excellent written and verbal communication skills.
• Proficiency in document/spreadsheet software, CRM, and field service management systems; minimum 55+ WPM.
• Strong phone communication and time management skills.
• Solution-oriented team player with professionalism in time-sensitive situations.

Nice To Haves

• 0-1 year of relevant customer service experience.

Responsibilities

• Serve as a liaison across departments to efficiently address customer questions and fulfill service requests.
• Receive, respond to, and document all customer communications (phone, text, and email) in the company CRM system.
• Confirm scheduled service dates and communicate updates or changes promptly.
• Review and prioritize work order requests, with attention to urgent and same-day needs.
• Follow established procedures to document, escalate, and resolve customer complaints professionally.
• Collaborate with Work Order Administrators (WOAs) and Dispatch to ensure accurate and timely scheduling.
• Support coordination between Sales and Accounting to address customer needs and resolve service-related inquiries.
• Perform other administrative and support duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED
• Number of Employees: 101-250 employees