Customer Service Representative
About The Position
Position Purpose: Performs assigned tasks within established procedures in various phases of the Customer Service Operations. Primary Duties/Responsibilities: Required to utilize multi-screen monitors in the daily processing of customer inquiries. Responds to customer inquiries. Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues. Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue. Records and processes meter readings supplied by customers. Maintains professional interactions with internal and external customers and/or departments. Operates company systems, devices and software applications. Performs other similar or less skilled work, as assigned. Assists employees of a higher classification, as assigned.
Requirements
- High School Diploma/GED is required.
- Must possess the ability to multitask.
- Must possess good verbal and written communication skills.
- Must possess ability to sit for extended periods of time.
- Must possess oral and written communication skills, as well as auditory acuity.
- Strong problem-solving skills and ability to independently follow through on tasks and projects.
- Must pass entry level test.
- Must be able to lift up to 30 pounds.
Responsibilities
- Utilize multi-screen monitors in the daily processing of customer inquiries.
- Respond to customer inquiries.
- Receive inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
- Prepare necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
- Record and process meter readings supplied by customers.
- Maintain professional interactions with internal and external customers and/or departments.
- Operate company systems, devices and software applications.
- Perform other similar or less skilled work, as assigned.
- Assist employees of a higher classification, as assigned.
Benefits
- paid time off policies
- health, dental, vision, and life insurance
- retirement plans
- savings accounts
- tuition reimbursement
- paid volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
