West Point VPC Team - Customer Service Representative (2nd Shift Yard Survey)

Glovis•West Point, GA

20d•Onsite

About The Position

Coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.

Requirements

HS Diploma/G.E.D. Required
1 year of indirect experience Required
2 - 5 years of direct experience Required
Ability to work effectively in group/team settings Required
Ability to respond to IT problems and Customer queries Required
Interpersonal and communication skills Required
Knowledge of MS Office applications to include Excel experience Required

Responsibilities

Process and log yard sorts
Receive yard sort requests
Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members.
Log sorts onto computer, including start and end times.
Monitor yard sort teams
Visually monitor yard sort teams and quality of work and number of participants.
Observe proper procedures and team wear of all sort team members.
Ask questions to team lead as needed.
Respond to sort team members as requested.
Inspect truck loading area
Inspect the truck load lanes each hour to ensure cleanliness.
Report any spills or trash to the driver or carrier office.
Log inspection results in logbook.
Perform light clean up (pick up small trash) when easily accomplished.
Notify Customer Service Manager and Facilities Maintenance of a spill.
Survey yard for visitors
Find Veles data as requested by operations.
Report results via email or spreadsheet.
Monitor and troubleshoot and IT problems
Monitor phone and email communications.
Use Veles to place vehicles on hold, or release holds as requested.
Other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance
100% Company Paid Employee Life Insurance & Short-Term Disability
14 paid Company Holidays
80 Hours of Vacation
40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $300 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Eligible for Discretionary Bonus Annually
Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!