Customer Service Representative - Sarasota

Wrench Group•Sarasota, FL

5d•$18 - $19

About The Position

Cool Today is Now Hiring Customer Service Representatives! Competitive Hourly Pay + Commission! Exceptional Work Life Balance! Looking to work for a company that puts people first ? Does a robust benefits package! Want to enrich your own growth with company paid professional development ? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? Cool Today is hiring Customer Service Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day. Our customer service representatives answer high volume calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts; respond to email inquiries; place outbound calls; actively promote products and services; receive and record completed work orders; and expedite unresolved customer grievances. We are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community What's in it For Me? Market Value Compensation- $18-19 per hour Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth Responsibilities What Will I Do?

Requirements

High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Shift Flexibility

Nice To Haves

Experience with Service Titan is a plus.

Responsibilities

Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable