Representative, Customer Service (BHB VAR)
About The Position
Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.
Requirements
- Strong verbal and written communication skills.
- Previous customer service experience
- Basic computer knowledge.
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
- Negotiation and sales skills.
- Reliable multitasking skills.
- Valid driver's license.
- Must be 18 years of age
- Must be willing and able to work weekends and holidays.
- Must be willing and able to work any shift.
Nice To Haves
- Basic knowledge of various aircraft types and servicing a plus.
- Aviation experience strongly desired
Responsibilities
- Deliver proactive, personalized service to Private and Corporate Aviation clientele.
- Arrange services including hotel, catering, and ground transportation.
- Coordinate aircraft services, such as fuel and hangar storage.
- Input trip data into scheduling software as well as updating customer information in database, as necessary.
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educate customers on available services, promotions, and programs.
- Process customer invoices.
- Answer customer questions and resolve issues, as necessary.
- Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
- Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
- Maintain lobby appearance and keep snack and beverages stocked.
- Flight tracking via online databases to ensure timely services.
- Perform other duties that may be assigned, as necessary
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What This Job Offers
Career Level
Entry Level
Industry
Air Transportation
Education Level
No Education Listed
Number of Employees
101-250 employees
