Customer Service Representative $14/hr

Joseph Staffing.com • Fort Lauderdale, FL

3d • $14

About The Position

We are a strategic partner with the world's leading companies, bringing solutions and enhancing customer experience during each interaction. For us, each interaction needs to be treated as unique and each agent needs to be provided with support. Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.

Requirements

• 18 years of age or older
• Be proficient in PC operation and navigation
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed