Customer Service Rep-Not CC

Peoria Manpower•Normal, IL

18h

About The Position

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperworkflow, completing data entry, and in providing excellent customer service within the RDC(regional distribution center). The CSR follows and adheres to the company'sstandard operating procedures to deliver best-in-class customer service while maintaining a highstandard of operational excellence. The CSR is an empowered team member responsible forupholding the culture and values of the company.

Requirements

High School Diploma or GED preferred, or an equivalent combination ofeducation and experience.
2 plus years of clerical office / customer service experience required; additionaleducation may be substituted for years of work experience.

Nice To Haves

Prior SAP experience is a plus.
Inventory control experience preferred.

Responsibilities

Manage the inbound and outbound shipments and receipt of all products, materials, andsupplies. This includes, but is not limited to, auditing outbound shipments, verifyinginventory counts, checking and entering data, and updating and maintaining databases.
Compiles, sorts, and verifies accuracy of data to be entered.
Tracks, traces, and updates the status of incoming and outgoing shipments.
Engages with customers, vendors, drivers, and co-workers with positive, professional,and respectful communication.
Answer phones and respond to customer requests in positive, professional, and respectfulmanner.
Assign inbound trucks to designated dock doors.
Setup, control and maintain all related files for customer stored materials.
Verify all received documents once materials have been received into all computersystems.
Manage the shipment and receipt of all products, materials, and supplies.
Identify, research, and resolve customer issues using the proper computeroperatingsystems.
Follow up with customer inquiries not immediately resolved.
Complete call logs and reports.
Collaborates and communicates with logistics technicians / dispatchers, and others involved inthe shipment and receipt of products.
Provides on-the-job training for new employees as required.