Customer Service Representative

MMM AND D LLC•San Antonio, TX

4h•$16

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Lucy's Doggy Daycare & Spa, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
Dog Lover: Passion for working with animals a must!

Responsibilities

Greet pets and their humans
Answer phone calls and emails
Provide information about boarding, grooming, and daycare services
Provide basic information about pet care and resort policies
Schedule appointments and manage reservations
Assist with check-ins and check-outs
Check dogs into daycare, boarding, and grooming
Contact veterinarians to get vaccine or other needed information
Work with kennel software
Communicate with grooming and kennel staff
Escort dogs to play areas/kennels/etc.
Maintain cleanliness of front office
Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
Be thoughtful of the appearance of the office and yourself