Customer Service Representative

RAS Logistics LLC

15d

About The Position

We are seeking a Customer Service Representative who is passionate about delivering excellent service and providing timely solutions for both internal and external customers. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while maintaining a positive customer experience. If you enjoy problem-solving, working in a fast-paced environment, and helping customers, we encourage you to apply.

Responsibilities

Provide timely and accurate information to internal and external customer inquiries
Route calls to the appropriate departments or resources
Identify and escalate priority customer issues
Research and resolve customer concerns using company systems
Navigate and utilize RAS systems including GEAR, GEA, DMS, and Wayfair
Research customer issues and provide resolution options
Document customer interactions and actions in appropriate systems
Run system reports and maintain accurate records
Create and manage Excel spreadsheets as needed
Make outbound customer calls within department performance metrics
Provide customers with accurate updates and solutions
Follow up on pending issues and ensure timely resolution
Follow company procedures, policies, and best practices
Adhere to safety and security protocols
Comply with federal, state, and local workplace regulations
Perform additional duties as assigned
Support team operations and department goals