Customer Service Representative

Universal Insurance Holdings INC•Fort Lauderdale, FL

41d

About The Position

The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.

Requirements

1-2 years Experience preferred but not required
4-40 License required
Required knowledge, skills, and abilities.
Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.
Ability to adapt to a changing competitive environment.
Experience in handling conflict situations with the utmost professionalism.
Demonstrate resourcefulness and initiative.
Must be reliable, responsible, and dependable by consistently fulfilling obligations.
Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision.
Proficient in Microsoft Office including Word, Excel and Outlook
Ability to communicate -listening, speaking and writing skills
Ability to manage multiple tasks simultaneously
Bilingual preferred

Nice To Haves

Bilingual preferred

Responsibilities

Resolve customer grievances
Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
Answer questions about products and services
Process endorsements and policy changes
Take payments on new and existing accounts
Note details of all calls and/or transactions on file
Ability to accomplish monthly goals
Have regular and reliable attendance
Adhere to policies and procedures of the employee handbook
Perform other duties as assigned

Benefits

Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume