Customer Service Representative | Home Medical Equipment

Avera•Sioux Falls, SD

5h•$20 - $26•Onsite

About The Position

Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and/or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.

Requirements

The individual must be able to work the hours specified.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
Technical Certificate
One-year certificate from college or technical school; or equivalent combination of education and experience
1-3 years Related experience and/or training; or equivalent combination of education and experience

Responsibilities

Provides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.
Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
Researches and promotes new products to display at store.
Completes the sale/rental transactions for all on-site level I home medical equipment/products/services (i.e., measuring/fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.
Works with Access Services for appropriate verification.
Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.
Maintains up-to-date knowledge base of new products and services available.
Promotes services to clinic staff and physicians.
Works collaboratively with Site Manager for show product display that promotes positive sales efforts.