Customer Service Representative - Part Time FLEX

Warehouse • Stockton, CA

22h • $21 - $23

About The Position

To ensure that all customers receive a timely, accurate and customized invoice

Requirements

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.
• Flexibility
• Works the hours needed to support the business goals (including overtime, weekends and holidays).
• Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
• Reliability
• Always present and punctual; arrives prepared for work.
• Completes work in a timely, accurate and consistent manner.
• Plan and schedule your time off in advance with your supervisor or manager.
• Avoid unscheduled days off which will result in attendance points.
• Attitude
• Maintains a “Whatever it Takes” attitude.
• Lives by company stated values and inspires others.
• Willingness to learn
• Approaches new tasks with an interest to learn.
• Has the ability to learn techniques as job task requirements change.
• Initiative
• Seeks out additional work when job tasks are completed.
• Goes above and beyond required tasks.
• Participate in pre-shift meetings and department meetings.
• Quality of Work
• Maintains high standards despite pressing deadlines.
• Produces accurate, thorough and professional work.
• Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
• Follows directions
• Follows all written and verbal instructions provided by management, project leader, etc…
• Communication
• Shares all information in a professional and factual manner ensuring the best decisions are made for the company.
• Report all issues to your manager/supervisor.
• Appearance
• Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Responsibilities

• Customer Invoicing and Billing
• Month end invoicing to be completed within 5 business days of EOM or directed by customer. Speed should never compromise accuracy.
• Monitor and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addedums.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.
• Assist with coverage of Reception desk by answering phones and greeting visitors
• Answer phone by the third ringing cycle.
• Cross-train on other customer invoice processing to provide account converge when needed.
• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.
• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees