Customer Service Representative

Caliber Holdings•Carlsbad, CA

19h•$18 - $21

About The Position

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: $18.00 to $21.00 per hour BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay – Paid weekly and eligible for overtime Paid Vacation & Holidays – Begin accruing day 1 Career growth opportunities – We promote from within! A career for life - You’ll gain hands-on experience within a production shop

Requirements

1+ years of experience within a customer facing environment
Effective verbal and written communication skills
Ability to navigate multiple software systems, i.e., Microsoft Office Suite
Work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Ability to work in a collaborative environment
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

greeting and providing extraordinary customer service to internal and external customers
monitoring work volume scheduled for the center and recommend load level requests when necessary
coordinating Rental Car/Tow companies to provide one-stop service to all customers
maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes