Full Time Customer Service Representative

Armstrong Group • Butler, PA

1d

About The Position

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.

Requirements

• High school diploma or general education degree (GED) is required
• Basic computer skills are required; multitasking ability and typing skills are necessary for success
• Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Responsibilities

• Resolve customer inquiries over the telephone
• Proficient handling of billing inquiries, video product troubleshooting and sales opportunities
• Accurately enter order information, including updating of customer accounts, telephone and contact numbers.
• Promote sales by explaining available services.
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Other functions that may be assigned

Benefits

• Attractive Compensation package
• Part of an Award-Winning Team
• Convenient, no-pay parking
• Free Company services such as Internet, video, and telephone.
• What’s even better is you can enjoy discounted services from our affiliate companies!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees