Customer Service Representative

Safran Group•New York, NY

52d

About The Position

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Responsibilities

Assist distributors, general aviation OEMs and end users with various questions with relation to all AVOX products.
Prepare all orders for entry system or manage electronic data transfer of orders.
Coordinate with various other departments such as Production Planning, Engineering, Traffic, etc. to insure delivery dates are met as scheduled.
Expedite all AOG requests and overdue orders.
Respond to various communications from the field.
Process and analyze customer change orders with regard to schedules and prices and ensure any material changes are forwarded to the appropriate Departments with updates to the Sales Order(s).
Submit to Production Control and Accounting incoming requests for price and delivery information.
Act as a liaison with technical publications on request for overhaul manuals and component parts manuals from the field.
Furnish all facilities with special shipping information as required.
Advise Customers in advance of various purchase orders which will not ship to scheduled ship dates if notified by Production Control.
Assist various Departments with information required for work-in-process pertaining to special callouts by the customer.
Record shipment to all customers, file shippers.
Distribute new manufacturing specifications to appropriate departments.
Review debit memos, issue credit memos and confer with customers on related problems.
Adhere to all department standards and procedures.