Customer Service Representative - Work From Home - SDU - Part Time

Systems & Methods, Inc. (SMI)•Dayton, OH

2d•$16•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!! SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Requirements

High School Diploma or equivalent required
At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
Must be proficient in data entry skills including keyboard, mouse, 10-key pad
Basic knowledge of Microsoft Office
Part Time - Must have availability Monday through Friday.
Must have a private area to work and space to set up equipment and a high-speed internet connection.
We provide the equipment
Contingent on passing a background check and drug test.
Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, TN, TX WV

Responsibilities

Possess strong oral and written communications skills
Exhibit excellent interpersonal skills using tact, patience, and courtesy
Provide accurate, valid, and complete information
Resolve customer complaints, provide appropriate solutions and alternatives
Document customer interactions
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
Maintain a general understanding of policies and procedures