Customer Service Representative (Remote)

Village Capital & Investment

86d•Remote

About The Position

Village Capital & Investment LLC is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is based in Henderson, NV with remote opportunities for candidates residing in North Carolina, South Carolina, Alabama, or Georgia.

Requirements

Excellent phone etiquette
Ability to remain composed during stressful situations
Strong work ethic and attention to detail
Proficiency in Excel, Word, Gmail, Google tools, etc.
Teachable, personable, outgoing, and dependable
Strong organizational skills
Exceptional verbal and written communication skills
Commitment to confidentiality
Always seeking to improve

Nice To Haves

High school diploma or equivalent (Preferred)
1 year of computer skills (Preferred)
1 year of customer service experience (Preferred)

Responsibilities

Receive inbound calls from current and potential clients
Make outbound calls to follow up on issue resolution
Assist customers with basic mortgage needs and aim for one-call resolution
Build rapport and engage in meaningful conversations to support the client's mortgage needs
Partner with internal and external departments to resolve customer issues
Maintain confidentiality and uphold company standards