Customer Service Representative

Bill Pearce Motors•Reno, NV

17h•$19 - $19

About The Position

We are seeking a highly motivated and customer-oriented individual to join our team at Bill Pearce Motors as a Customer Service Representative. This is a full-time hourly position in the auto industry, located in Reno, Nevada. The individual in this role will be responsible for providing excellent customer service to our valued clients, addressing their inquiries and concerns, and scheduling service visits, and ensuring their overall satisfaction with our products and services.

Requirements

High school diploma or equivalent education required
Minimum of 1-2 years of experience in customer service, preferably in the auto industry
Excellent verbal and written communication skills
Strong interpersonal and problem-solving skills
Proficient in Google Workspace and other computer programs
Ability to multitask and prioritize tasks effectively
Availability to work flexible hours, including evenings and weekends if needed
Must be able to pass a background check and drug test

Responsibilities

Serve as the primary point of contact for all customer inquiries and concerns through various channels such as phone, email, and in-person interactions
Provide prompt and professional responses to customer inquiries and concerns in a timely and efficient manner
Maintain a thorough understanding of our products and services to effectively answer customer questions and provide accurate information
Build and maintain strong relationships with customers to promote loyalty and foster a positive image of our company
Collaborate with other departments within the company to resolve customer issues and ensure a smooth customer experience
Keep detailed and accurate records of all customer interactions and transactions