Customer Service Representative

Hydraflow•Fullerton, CA

8h•$30 - $33•Onsite

About The Position

Overall Purpose: The Customer Service Representative is responsible for ensuring customer needs and expectations can be met with Hydraflow resources. The Customer Service Representative must actively communicate with customers, production, and quality to ensure customer needs and expectations are managed and met in a timely and accurate manner. Essential Duties & Responsibilities: Create and process quotations Review and process purchase orders Assist with answering phones Provide information regarding products and services, billing, repair, and collections and respond to other types of inquiries Receive and manage calls and emails from customers Respond to inquiries regarding pricing, products, and Hydraflow policies Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions Perform proactive follow up with other Customer Service members to ensure efficient resolution of customer requests through collaboration and effective teamwork Comply with Customer Service policies and procedures Adhere to 5S Standards Adhere to all company policies and procedures, including, but not limited to, policies for attendance and punctuality and standards for safety Act as a liaison between customers and internal departments to solve any customer challenges Other Duties : Other duties based on the needs of the Customer Service Department The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Requirements

High School diploma and Bachelor’s Degree
2+ years of customer service or supply chain experience either by phone or in person
Must demonstrate excellent database skills, including the ability to enter customer information and orders accurately and to navigate through multiple screens
Must demonstrate strong oral and written communication skills
Extremely detail-oriented
Able to work collaboratively in a team environment
Possess a customer-centric commitment to build and maintain customer relationships
Demonstrate exceptional problem solving and organizational skills
Display energy, self-motivation and quick-thinking skills with positive attitude
Strong computer skills with Microsoft-based software, especially Excel and Word
Ability to read and comprehend instructions, correspondence, terms and conditions, quality requirements, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to communicate clearly and effectively
Effective retention skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio, and percent
Fluent in English (can read, speak, write and understand)
Must be a US Person (US Citizen or Permanent Resident)

Responsibilities

Create and process quotations
Review and process purchase orders
Assist with answering phones
Provide information regarding products and services, billing, repair, and collections and respond to other types of inquiries
Receive and manage calls and emails from customers
Respond to inquiries regarding pricing, products, and Hydraflow policies
Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions
Perform proactive follow up with other Customer Service members to ensure efficient resolution of customer requests through collaboration and effective teamwork
Comply with Customer Service policies and procedures
Adhere to 5S Standards
Adhere to all company policies and procedures, including, but not limited to, policies for attendance and punctuality and standards for safety
Act as a liaison between customers and internal departments to solve any customer challenges
Other duties based on the needs of the Customer Service Department