Customer Service Representative - Tackle Warehouse - San Luis Obispo, CA
About The Position
We are a growing e-commerce company that specializes in bass fishing, tennis, running, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service. We believe in striving for excellence while finding simple solutions to get the job done. We are looking for reliable and personable individuals to help us build lasting relationships with our Tackle Warehouse customers as a phone CSR. Fishing experience is a plus but not a requirement!
Requirements
- Enjoy fishing for fun and relaxation or sport.
- Experiential knowledge of fishing products, their purpose and benefits.
- Possess excellent verbal and written communication skills.
- Bring a positive attitude and strong work ethic to the workplace.
- Communicate clearly and professionally
- Listen well to customers and provide service in a friendly, patient and calm manner
- Take direction well and learn in a fast-paced environment
- Focus, maintain attention to detail and balance multiple duties in a dynamic environment
- Ability to work independently and productively prioritize tasks
- Recognize the need to ask for assistance.
- Previous customer service experience desired
Nice To Haves
- Fishing experience
Responsibilities
- Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
- Problem solve and utilize available resources to locate answers to product/order questions.
- Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
- Be flexible during busy times by helping fellow co-workers and function as part of a team.
- Have the ability to multi-task and remain composed under pressure.
- Continually learn and develop skills relevant to the role.
Benefits
- Merchandise discounts with all Sports Warehouse companies
- Access to on-site fitness facility
- Paid sick time
- 401(k) and profit-sharing programs
- Opportunities for growth
- Employee appreciation events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
