Customer Service Representative
Florence Bank•West Springfield, MA
•$21 - $29•Onsite
About The Position
Provides superior customer service to customers while placing an emphasis on relationship building.
Requirements
- High school diploma or GED required; additional courses or CFT classes preferred.
- Minimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills.
- Strong communication and interpersonal skills.
- Strong knowledge of current technology and ability to adapt to changing technology.
- Demonstrated commitment to customer service.
Responsibilities
- Consistently provides superior professional service to internal and external customers.
- Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
- Opens, maintains, and services deposit accounts and ancillary services.
- Demonstrates an understanding of trusts, POAs, and estates.
- Professionally answers questions and resolves problems for customers and staff.
- Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires.
- Creates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate.
- Assists in attaining branch sales goals by supporting and participating in branch campaigns.
- May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
- Possesses complete knowledge of teller functions to assist as a teller as needed.
- Provides support to all branches.
- Assumes additional responsibilities as requested.
Benefits
- Competitive salary
- Generous paid time off
- 12 paid holidays
- Dynamic work culture
- Fun work environment
- Weekly pay schedule
- Medical, dental, vision and life insurance upon hire
- 401K plan with dollar-for-dollar match
- Profit sharing bonus after two full calendar years of employment
- Robust wellness program with monetary incentives
- $5,000 tuition reimbursement each calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
