Customer Service Representative (Fully In Office)
About The Position
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Rep, you will be responsible for answering high volume calls, entering and dispatching service calls to our technicians, scheduling installations, processing payments, and performing data entry. Our Customer Service Reps are the backbone of the company and are key to keeping our customers happy. This is a fast-paced position that involves answering high volume calls, entering, and dispatching service calls to our technicians. In addition to scheduling installations, processing payments, performing data entry (such as inventory data input), additional duties may be assigned.
Requirements
- Active listening
- Conflict resolution
- Organizational skills
- Computer Proficient - Typing, Word, Outlook, Excel knowledge
- Adaptability in a fast-paced environment
- Attention to detail
- Monday through Friday (8:30am to 5:00pm) (In office)
- 2 to 3 hour rotating weekend schedule (Not In Office)
Nice To Haves
- Bilingual is a plus (Spanish)
Responsibilities
- Answering high volume calls
- Entering and dispatching service calls to our technicians
- Scheduling installations
- Processing payments
- Performing data entry
Benefits
- 401K with company match
- Medical, Vision, and Dental Insurance
- Group Life Insurance, Short-term, Long-term disability
- Paid Time Off
- Paid Company Holidays
- Opportunity for advancement within Multi-Flow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
