Customer Service Representative - Great Falls Airport

Enterprise Holdings•Great Falls, MT

21h•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading and rapidly growing privately owned automotive rental and leasing company in North America. They are actively hiring and working towards their vision to be the world's best and most trusted mobility company. This exciting opportunity is for a Customer Experience Representative (CXR) within the Enterprise brand. The Customer Service Representative is responsible for providing superior, friendly, and efficient transactions, offering company-approved services and products to ensure a positive experience for all customers. This position also involves facilitating the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Enterprise Mobility, privately held by the Taylor family of St. Louis, together with its affiliate Enterprise Fleet Management, manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Requirements

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol-related convictions on driving record in the past 5 years

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned