Customer Service Representative
CHINA JUSHI USA CORPORATION•Columbia, SC
•Onsite
About The Position
The Customer Service Representative provides prompt, accurate, thorough, and courteous responses to all complex customer inquiries. The Customer Service Representative will also verify and process customer orders Communicate and coordinate with warehouse for delivery. Applicants are encouraged to read the job description thoroughly prior to applying:
Requirements
- High School Diploma (Required)
- 3+ years of Customer Service Experience
- 2+ Years Claims Processing
- Desire to provide the best possible experience for our customers.
- Shift: Monday - Friday / 8:00 AM to 5:00 PM
Nice To Haves
- Bachelor's Degree
Responsibilities
- Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed.
- Researches to identifying underlying causes and determine ways to prevent and correct such causes.
- Identifies and reports potential fraud and abuse situations.
- Researches and responds to complex customer inquiries, ensuring that contract standards and objectives for timeliness, productivity and quality are met.
- Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards, and examining guidelines.
- Assist with process improvements by recommending improvements in procedures and policies.
- All other duties as assigned.
Benefits
- 401(k)
- 401(k) matching
- Medical Insurance
- Dental insurance
- Vision Insurance
- Employee discount
- Company paid Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
