Customer Service Representative

Mario Purchaser LLC•Louisville, KY

24d•$16 - $19

About The Position

For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.

Requirements

Previous call center or customer service experience
Strong communication and active listening skills
Customer-first mindset with the ability to de-escalate and resolve concerns
Proficiency with Microsoft Office and customer management systems
Ability to multitask and thrive under fast-paced, high-pressure conditions
Dependable, punctual, and detail-oriented
Ability to pass a criminal background check and drug screening
Will need to be able to commit to this schedule: Tuesday-Saturday 7:30am-4:30pm (Sundays & Mondays are Days OFF weekly)

Nice To Haves

Experience in residential services or dispatch/call center environment

Responsibilities

Handle a high volume of inbound calls with professionalism, accuracy, and confidence
Convert inbound inquiries into scheduled, revenue-generating service appointments
Make outbound calls to schedule, confirm, and follow up on customer appointments
Resolve customer concerns calmly and professionally in real time
Enter and maintain data accurately within CRM systems (attention to detail is critical)
Partner with field technicians and internal teams to eliminate scheduling errors
Follow up with customers after service to ensure satisfaction and identify additional needs
Participate in ongoing training and stay updated on service offerings, promotions, and procedures