Customer Service Representative

VCA Animal Hospitals•Bermuda Dunes, CA

15d•$17 - $19

About The Position

We are seeking an experienced Client Service Representative to join our team, someone with previous experience within the veterinary medical field is HIGHLY RECOMMENDED but not required. Compensation is negotiable based on education, experience and other relevant credentials Pay 17.00 to 19.00 per hr. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA Desert Dunes Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Requirements

At least one year of proven past experience helping clients in an animal or human hospital setting
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste