Customer Service Representative

Biofab Technologies • Pleasant Prairie, WI

13d

About The Position

The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.

Requirements

• Excellent interpersonal and customer service skills
• Shipping knowledge and experience (international and domestic)
• ERP experience using M1 highly preferred
• Proficient with MS Office Suite and Outlook
• Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
• 3-7 years of previous related experience in industrial manufacturing highly preferred

Nice To Haves

• ERP experience using M1 highly preferred
• 3-7 years of previous related experience in industrial manufacturing highly preferred
• Bachelor’s Degree Preferred

Responsibilities

• Be the inside face & primary contact for Customers and Clients for Steridose Products
• Answers to customer inquiries via phone and email
• Provides product quotes to customers for new equipment and spare parts
• Intake all RFQs and follow the RFQ filing system
• Turn RFQ’s into formal quotes using ERP system (M1)
• Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
• Obtains accurate information from relating to shipment dates and expected delivery
• Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
• Investigates, responds to, and solves customer concerns and complaints
• Research billing and shipping issues
• Communicates and coordinates with colleagues as necessary
• Willingness to handle other projects and responsibilities in other departments
• Other duties as assigned

Benefits

• Competitive Base Salary and annual bonus target
• Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
• Retirement savings plan (401k) with net 4% employer match
• Industry leading profit share program
• Unique schedule / summer days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees