Customer Service Representative

Albany International Corp.•Kaukauna, WI

19d

About The Position

The Customer Service Representative is the voice of Albany International to our Customers and serves as a support function to our Sales team, Applications/Design team, Regional Business Director, Marketing group, Planning team and Logistics .Successful candidates must have strong teamwork skills, a positive attitude, and a strong work ethic, along with the necessary qualifications. The Albany International Kaukauna facility is a union-free environment. The Albany philosophy is to involve employees in Safety, Quality, and Productivity improvement activities in order to serve our customers well and provide long-term stability. Albany International is an Equal Opportunity Employer including Veterans and Disabled

Requirements

Excellent verbal and written communication skills
Strong attention to detail
Ability to multitask, prioritize and manage time effectively
Problem solving, solution-thinking
Positive attitude and team orientated
Inventory management
Customer Service
Computer skills to include Microsoft Excel, Word, Outlook

Nice To Haves

SAP experience is a plus

Responsibilities

Follow all publicized safety policies/procedures and JIBS applicable to the job.
Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.
Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.
Report all safety hazards observed. If capable, correct the safety hazard identified.
Provide quotes for custom manufactured products
Enter orders, acknowledge and invoice
Work closely with Applications, Marketing, Planning and Sales to ensure a seamless customer experience
Manage customer inventory based on life, targets and production lead times. Expedite orders as needed
Available for occasional after hour/weekend calls
Work with transportation companies to provide on time deliveries and PODs
Process complaints and or returns as needed
Assist Account Receivables to obtain payments
Provide reports to sales group or customers as requested
Reads, understands and is committed to conducting business in accordance to Albany International’s Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.