Customer Service Representative - St. Helena, CA.
About The Position
Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. “We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.” Role Overview: A Customer & Business Solutions Representative I works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.
Requirements
- 0-1 years of experience
- Proficiency with Microsoft Office Suite
- Willingness to learn JD Edwards (training will be provided)
- The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
- Mobility to move freely across uneven terrain both indoors and outdoors safely
- High School Diploma or equivalent
- Bilingual Spanish/English required
Nice To Haves
- You have strong interpersonal and effective communication skills
- You have good organizational skills with strong attention to detail
- You’re able to respond professionally to inquiries or complaints
- You read, write, and speak English fluently
Responsibilities
- Assist with electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Respond to customer inquiries in a timely, accurate, and appropriate manner
- Submit and code bills and invoices to the AP department for payment
- Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
- Assist with monthly inventory cycle counts and annual inventory
- Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
- Prepare reports under manager’s supervision
- Aid team members in administrative tasks
Benefits
- This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
- Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
