Customer Service Representative

ACTION FACILITIES MANAGEMENT INC•Washington, DC

25d•$28 - $28•Onsite

About The Position

The Customer Service Representative is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgement to plan, prioritize, and organize a diverse workload. This position requires an active Top Secret clearance.

Requirements

Experience with CMMS (Computerized Maintenance Management Software) would be a plus
Minimum high school diploma or equivalent
Minimum 2-years of solid administrative or call-center experience
Active Top Secret Clearance
Proficient in MS Office tools
Experience in data entry
Excellent communication skills, both written and verbal
High level of attention to detail
Proven ability to work under pressure and deal with challenging situations
Ability to make decisions, take ownership, and use own initiative to resolve problems

Responsibilities

Handle incoming calls, and manage outgoing calls, as needed, on multiple phone lines.
Respond to queries, amend data, and reissue tasks as needed.
Enter maintenance slip data into a CMMS system.
Walk through parking garage and administer tickets to incorrectly parked vehicles
Answer emails and work order requests.
Support batching and dispatching of work orders to facility personnel.
Review and audit work orders for completion and quality prior to entering the system.
Ensure that accurate and quality data is entered into the system, including verification if required
Make follow-up callls on all urgent servie requests
Notify Duty Supervisor or Project Manager on all urgent matters
Respond to parking requests received via phone, email, and in person and provide reservation conformations via email
Conduct parking permit inspections in garage areas
Other duties as assigned