Customer Service Representative
About The Position
EarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers and supports a wide range of inquiries across phone, email, ticketing systems, and other communication channels. The Customer Service Representative is responsible for delivering timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. Performance in this role is measured through customer satisfaction, responsiveness, and resolution effectiveness. This position works cross-functionally with technical teams, operations, and internal departments to ensure customers receive accurate information and consistent service.
Requirements
- Prior experience in a customer-facing support role delivering strong customer experiences
- Minimum 1 year of experience in a Customer Service or Call Center environment preferred
- Strong communication skills including listening, responsiveness, and clarity
- Ability to explain technical concepts in accessible language when needed
- Confidence in problem solving and handling time-sensitive customer requests
- Strong organizational skills with the ability to multitask effectively
- Experience documenting customer interactions in ticketing or CRM systems preferred
- Willingness to collaborate across departments to support customer success
Responsibilities
- Answer customer inquiries via phone, email, ticketing systems, and other support channels
- Resolve customer requests professionally and in a timely manner
- Document customer interactions accurately and perform basic troubleshooting when appropriate
- Facilitate “How-To” customer support using internal training resources and knowledge base materials
- Provide customers with product and service information while referencing internal FAQs and documentation
- Support simple change requests and guide customers through self-service solutions when applicable
- Set clear expectations and provide follow-up on unresolved issues during initial interaction
- Escalate complex or unresolved issues to supervisors or specialized departments as needed
- Maintain professionalism and ownership throughout the customer experience lifecycle
Benefits
- Pay starting at $45,000 plus performance-based bonuses
- 100% company-paid health insurance (single coverage)
- Dental and Vision insurance
- 401(k) plan with generous company matching
- Paid time off plus paid holidays
- Complimentary breakfasts, lunches, and snacks
- Team events, BBQs, and our annual company Olympics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
