Customer Service Representative
About The Position
o Backlog (Accurate Dates) o Our Margins by Product Group o Customer Inquiries, Complaints & Relationships o The Relationships with all Departments o Enforcement of Policies and Procedures o Monitoring of Workload of the Teams o The Pricing Modules Job Expectations: • Develop working rapport with our national customer base • Work strategically with customers, peers, and management • Review customer requests and provide quotes to match requirements • Follow up via email and phone to see if quotes have been won or lost • Receive and enter customer orders • Coordinate shipping to meet customer expectations • Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes. • Review and resolve customer issues that may arise • Commitment to daily learning and 100% effort Qualifications: • Strong computer skills: with emphasis using Excel and Microsoft Office. o Previous experience with ERP systems useful but not required • Strong organizational skills and attention to detail • Ability to multitask in a fast-paced environment • Exceptional oral and written communication skills • Excellent phone call etiquette • Aptitude to develop knowledge of all products and services offered • The ability to read and interpret basic blueprints is desired but not required. o Possess some mechanical aptitude o Basic math knowledge with some geometrical functions • College, Community College degree or online classes (certificate) a plus but not required. • Enthusiasm, self-confidence and a good attitude
Requirements
- Strong computer skills: with emphasis using Excel and Microsoft Office.
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Exceptional oral and written communication skills
- Excellent phone call etiquette
- Aptitude to develop knowledge of all products and services offered
- The ability to read and interpret basic blueprints is desired but not required.
- Possess some mechanical aptitude
- Basic math knowledge with some geometrical functions
- College, Community College degree or online classes (certificate) a plus but not required.
- Enthusiasm, self-confidence and a good attitude
- High school diploma /equivalent or comparable in related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office suite
- Good organizational and problem-solving skills
- Attention to detail
- Ability to multi-task
Nice To Haves
- Previous experience with ERP systems useful but not required
- Dispatch experience preferred, but not required
Responsibilities
- Develop working rapport with our national customer base
- Work strategically with customers, peers, and management
- Review customer requests and provide quotes to match requirements
- Follow up via email and phone to see if quotes have been won or lost
- Receive and enter customer orders
- Coordinate shipping to meet customer expectations
- Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes.
- Review and resolve customer issues that may arise
- Commitment to daily learning and 100% effort
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
