Customer Svc Representative-JMH

Dept.of Off Street Parking•Miami, FL

6d•Onsite

About The Position

Individuals in this position have primary responsibility for assuring customer satisfaction while selling monthly decals and cards, processing bills/payments, and developing bulk customer sales leads. Also, serve as customer service receptionist.

Requirements

Strong written and verbal communication skills; Must be able to communicate fluently in English and Spanish.
Ability to courteously and effectively deal with customers in person and over phone calls.
Ability to provide parking-related information to the public.
Proficiency in computer systems and strong typing skills.
Knowledge of parking facility rules, regulations, and procedures.
Knowledge of simple arithmetic and critical decision-making.
Ability to work with charts, tables, and schedules.
Ability to work independently and complete assigned responsibilities on your own.
Ability to manage phone calls appropriately to ensure clear messages with the staff.
Follow oral and written instructions.
At least one year of Customer Service experience
High school education
Bilingual – English – Spanish
Requires accuracy and great attention to detail in checking, posting, counting and operation of equipment, such as computer terminals, simple calculators, copiers, and/or knowledge of a variety of office routines.

Responsibilities

Cover receptionist desk.
Commits to a varied schedule according to business needs.
Acts as a liaison between customers and the parking staff.
Resolves customer service issues.
Answers telephone inquiries regarding facility locations, monthly and daily rates, and space availability.
Handles complaints and/or problems regarding parking machines, pay stations, parking operations, and vehicle accidents occurring within JMH facilities.
Send and respond to emails regarding parking accounts, including customer inquiries.
Perform closing office duties at a timely manner.
Receives payments and issues monthly parking accounts and cards.
Performs inventory of monthly accounts.
Updates computer files in the administrative system.
Performs other work as assigned.
Processes customer refund payments.
Process accounts receivables billing every month.