Customer Service Representative-1

AmeriVet • Atlanta, GA

1d

About The Position

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in using computer systems and scheduling software.
• Compassionate and caring attitude towards animals and their owners.
• Team-oriented with a positive outlook and a willingness to learn.

Nice To Haves

• Previous experience in a veterinary clinic or animal care setting.
• Knowledge of veterinary terminology and procedures.

Responsibilities

• Client Interaction: Greet clients and their pets warmly upon arrival.
• Answer phone calls and respond to inquiries about services, appointments, and pet care.
• Schedule appointments and manage the clinic’s calendar efficiently.
• Administrative Duties: Maintain accurate records of client information and pet medical histories.
• Process payments and manage billing inquiries.
• Customer Service: Address client concerns and complaints with empathy and professionalism.
• Provide information on pet care, vaccination schedules, and preventative health measures.
• Follow up with clients after visits to ensure satisfaction and address any further questions.
• Team Collaboration: Work closely with veterinarians and veterinary technicians to ensure seamless communication.
• Assist in preparing examination rooms and ensuring cleanliness and organization within the clinic.
• Participate in team meetings to discuss clinic goals and improve service delivery.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and training.
• Employee discounts on services and products.
• A supportive and friendly work environment.
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed