Customer Service Rep

NATIONAL FINANCE COMPANY (NFC)•Concord, NC

167d•$14 - $16•Onsite

About The Position

About us Want to join a terrific, family-owned company that's been in business for over 60 years? You're in luck! We're hiring full-time Customer Service Representatives in NC. National Finance Company, Inc. is a small, family-owned consumer finance business with 24 locations throughout North Carolina. We make small loans to help people meet their financial needs. We pride ourselves in taking care of our customers and our employees. Our 60 years in business is a testament to that! We offer a competitive starting wage plus the opportunity to earn quarterly and other bonuses. To encourage teamwork and the sharing of responsibilities our quarterly performance bonuses are based on the entire office’s performance and are determined using realistic and achievable goals. Some of our employees earn over $12,000 a year in bonuses! We also pay periodic bonuses for fun events like our annual employee Halloween contest. Because we understand the importance of family, our standard work week is just 35 hours (Monday through Friday from 9 am - 5 pm with an hour for lunch). We also offer vacation and sick pay, on top of an average of 10 paid holidays a year. We also sponsor a full health insurance plan with medical, dental, vision, life and short-term disability insurance as well as a 401(k) plan with an employer match. At NFC, we work hard, but also like to have fun. Just ask some of our employees or check out our Facebook pages. We'd love to have you join the NFC family Email [email protected] if you would like to know more. Title: Customer Service Representative Job Summary: A CSR is responsible for maintaining customer service per company standards, soliciting business from new and current customers, taking applications, processing loans, taking payments, filing customer documents and maintaining customer folders, communicating with customers regarding their accounts, and maintaining a safe, clean office environment. Supervision: CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations.

Requirements

High school diploma or equivalent
Prior experience working in consumer finance business preferred and/ or prior experience as a cashier
Current, valid driver’s license
Basic computer skills
Lift and move up to 50 lbs.

Nice To Haves

Prior experience working in consumer finance business preferred and/ or prior experience as a cashier

Responsibilities

Maintaining customer service per company standards
Soliciting business from new and current customers
Taking applications
Processing loans
Taking payments
Filing customer documents and maintaining customer folders
Communicating with customers regarding their accounts
Maintaining a safe, clean office environment
Greet customers and answer the telephone courteously and identify yourself by name
Take payments from customers
Maintain cash drawer
Solicit business from new and existing customers
Process loan applications
Use system software to calculate payments, renewal balances, payoffs
Market and sell ancillary products
Guide customers in properly filling out forms
File forms and maintain customer folders
Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
Generate customer mailings
Make daily bank deposits
Clean and maintain office
Follow Company policies per Employee Handbook and additional policies set forth by Management
Report to work per assigned schedule
Respect direction of Office Manager who is fully responsible for operation of your location
Follow all local, state, and federal laws
Report problems or misconduct, known or suspected, by other employees to your supervisor or upper management