Customer Service Representative - Medical Equipment (Renton)

TEKsystems • Renton, WA

5d • $23 - $23 • Onsite

About The Position

The Patient Support Specialist plays a key role in delivering high‑quality care by assisting patients with the setup and use of CPAP equipment while providing essential support to a team of physicians. This position blends customer service, technical equipment setup, and administrative coordination to ensure patients receive a seamless and positive experience. The ideal candidate is detail‑oriented, comfortable working in a fast‑paced clinical environment, and committed to supporting both patients and medical staff with professionalism and compassion.

Requirements

• High School Diploma or GED
• 1+ year of customer service or customer resolution experience
• Experience using multi‑line phone systems and navigating multiple software applications
• Strong verbal communication skills and comfort working on the phone
• Ability to sit, stand, and walk for extended periods
• Ability to accurately enter data and learn new software systems

Nice To Haves

• Medical experience, including Respiratory Therapy or Nursing experience
• Knowledge of home medical equipment, including product types, placement, availability, and pricing
• Ability to occasionally lift and/or carry objects weighing up to 50 lbs (e.g., oxygen tanks)

Responsibilities

• Set up CPAP machines for patients, ensuring proper function, fit, and patient understanding of usage.
• Provide ongoing support to a team of doctors, including communication, coordination, and administrative assistance.
• Deliver excellent customer service by addressing patient questions, concerns, and equipment needs.
• Manage multi‑line phone systems and navigate multiple software platforms to support patient scheduling, documentation, and communication.
• Accurately enter patient and equipment data into electronic systems.
• Educate patients on home medical products and assist with product placement, availability, and pricing inquiries.
• Maintain a clean, organized, and safe work environment, including occasional lifting or carrying of equipment up to 50 lbs.
• Support daily clinic operations by assisting with patient flow, documentation, and general office tasks as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees