Customer Service Representative

CAE•Dallas, TX

About The Position

Customer Service Representative Description The Customer Service Representative (CSR) is responsible for coordinating across functional teams to ensure an exceptional customer experience within the training center. As the first point of contact for customers, clients, and guests, the CSR provides essential information, manages front‑office operations, and supports all aspects of the in‑house customer journey. The CSR reports to both the Technical Manager and the Scheduling Manager. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time. Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles. Occasionally moves in different positions in tight or confined spaces. Constantly remains in a stationary position, standing or sitting. Occasionally moves about to accomplish tasks or travel. Occasionally adjusts or moves objects up to 20 pounds. Constantly performs repeating motions involving wrists, hands, and fingers. At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]. Data Privacy Privacy Statement | CAE CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally. Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow. Not quite ready to apply? Join our Talent Community to stay current on the latest job opportunities, news, and events.

Requirements

High school diploma or equivalent.
1–2 years of customer service experience in a busy, customer‑facing environment.
Strong customer service and interpersonal communication skills.
Professionalism and ability to support clients in a fast‑paced setting.
Basic administrative and organizational skills.

Nice To Haves

Spanish language skills.
Experience in aviation or hospitality environments.

Responsibilities

Act as the primary point of contact for all customers, clients, and guests throughout their lifecycle in the training center.
Perform front‑office duties, providing information related to training processes (schedules, changes, etc.) and logistics (hotel, transport, visa), and addressing reasonable customer requests.
Complete TSA requirements, including taking copies of required documents and photographs for each TSA client training on a non‑US passport.
Provide weekend coverage from 06:00–18:00 on Saturday and Sunday, with some flexibility in arrival and departure times.
Open the facility (unlock front door) and manage the client check‑in process (badges, briefings, answering questions).
Guide clients to Training Center amenities; such as coffee, snacks, and restrooms.
Escalate and report any issues promptly.
Demonstrate professionalism, punctuality, and strong customer‑facing skills in a high-activity environment.