Customer Service Representative

Willis-Knighton Health System • Shreveport, LA

41d

About The Position

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity.

Requirements

• High School Diploma or Equivalent
• Must be able to meet department physical requirements.
• Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits.
• Must have good verbal and written skills with customers and co-workers.
• Must have the ability to reflect good judgment when determining what action to take when resolving problems.
• Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards.

Responsibilities

• Receive laboratory specimens electronically and submit them to the laboratory for testing.
• Data entry into the computer system manually or electronically, with no errors in a timely manner.
• Attend calls in a polite and efficient manner.
• Demonstrates the ability to perform a patient admission into the computer system.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees